Customer Service Policies

Best Discount Pharmacy’s Return Policy

Bestdiscountrx.com Purchases

Returning a Purchase (In Store or Via Mail):

If your Bestdiscountrx.com purchase does not meet your satisfaction, you may return it within one month (30 days) of purchase. To return an item (excluding sample products), the item must be new, unused and in its original packaging. You may return the item to a Best Discount Pharmacy. If you want to return an item by mail, follow steps below:

  1.  Call Best Discount Pharmacy at 1-806-795-4353
  2.  Speak to our representative who will authorize the return of the product
  3.  Return the item to us in your package.

 

Without a Receipt (In Store):

If you would like to return an item but do not have the receipt (packing slip or confirmation email), you will be required to present a valid photo ID (Acceptable forms of ID include U.S. state-issued ID, or U.S. Military ID). Best Discount Pharmacy will make every attempt to assist in locating a receipt by offering receipt look-up for online or in-store purchases. For receipts located, returns will follow the Return with Receipt method. 

Refunds:

The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) will be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for purchase.

 

Exchanges:

At this time we do not offer exchanges. 

 

Shipping Policy

Thank you for visiting and shopping at Best Discount Pharmacy. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

 

                   

  

Shipment method

  
  

Estimated delivery time

  
  

Shipment cost

  
  

USPS Standard

  
  

3-5 business days

  
  

by weight of package

  
  

USPS Two Days

  
  

2 business days

  
  

by weight of package

  
  

USPS Overnight *

  
  

1-2 business days

  
  

by weight of package

  

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

 

 

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

 

Best Discount Pharmacy ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

Best Discount Pharmacy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Best Discount Pharmacy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

 

We currently do not ship outside the U.S.

Security and Privacy Policies

our Privacy Rights

This Privacy Statement (“Privacy Statement”) describes the information that Best Discount Pharmacy collects about you; how we use and protect this information; and the choices you can make about how we use this information.

Information Covered by This Statement

This Privacy Statement applies to information, including personal information, collected about you by Best Discount Pharmacy. Personal information is information that could reasonably allow you to be identified. Some Bestdiscountrx.com pages may contain links to non-Best Discount Pharmacy sites. We are not responsible for the privacy policies of those sites. We recommend you review the privacy policies of each site you visit.

Information We Collect

We may collect information about you from a variety of sources, including information we collect from you directly; information we collect about you when you visit our sites, use our services, or view our online advertisements; and information we collect about you from other sources. We collect personal information about our users over time and across different websites when you use this website or service.Third party service providers may also collect personal information this way.

Information we collect directly from you:

We collect information directly from you when you choose to register with our site, participate in our offers and programs, purchase products from our site, call Customer Care, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:

  • Name, email address, postal address
  • Username and password.
  • Phone number or mobile number.
  • Age.
  • Date of birth.
  • Demographic information.
  • Payment information (such as a credit card).
  • Future communication preferences.

Information we collect when you visit our sites, use our services, or view our online advertisements:

We use cookies and other technologies to collect information about you when you visit our sites, use our services, or view online advertisements. The following are examples of information we may collect with these technologies:

  • Your browser type and operating system.
  • Web pages you view.
  • Links you click.
  • IP address.
  • Site you visited before coming to our site.
  • Best Discount Pharmacy emails you open and/or forward.
  • Best Discount Pharmacy offers or links you connect to via emails.

 

 

“Do Not Track”

Do Not Track (DNT) is a privacy preference that users can set in certain web browsers. When a user turns on DNT, the browser may send a signal or other message to web services requesting that they “do not track” the user. At this time, we do not change our practices in response to Do Not Track browser settings. For information about do not track, visit www.allaboutdnt.org.

How We Use This Information

To provide offers, products and services. We use the information we collect to provide the products and services you request, to tell you about other products and services offered by Best Discount Pharmacy, and to manage our sites and services.

The following are ways we may use the information we collect about you:

  • Send offers and information.
  • Develop new products and services.
  • Enroll you in contests, programs, or offers you request.
  • To provide you with other services that we have offered to you
  • Create and manage your account.
  • Process payment for purchases or other services.
  • Protect against or identify possible fraudulent transactions.
  • Provide you with customized, unsolicited offers and information about Best Discount Pharmacy products and services.
  • Develop and provide advertising tailored to your interests.
  • Analyze the use of our products, services and sites.
  • Understand how you arrived at our site.
  • Determine the effectiveness of our advertising.
  • Enforce our Terms and Conditions and otherwise manage or protect our business.

Your Choices & Access to Your Information

We give you choices about how we communicate with you.

Electronic and Mobile Communications. We only send you promotional mobile or email messages if you provide us with your contact information and opt in to receive the messages. You can stop receiving promotional mobile and email messages from Best Discount Pharmacy by following the instructions provided in any such message you receive.

You agree that by opting-in and providing your wireless telephone number to Best Discount Pharmacy you’re expressly consenting to receive automated marketing text messages from Best Discount Pharmacy to the mobile number provided. Consent is not required to purchase goods or services. You further understand that your information will be used as described here and in the Best Discount Pharmacy's Privacy Policy available at www.bestdiscountrx.com/customer-service.html

Postal Mail. We may mail you unsolicited offers or product information that we believe is of interest to you. Promotional postal mail may contain opt out instructions, and you can stop receiving promotional postal mail from us by following those instructions.

Access. You can view, correct or update the personal contact information you provide us by navigating to “My bestdiscountrx.com/login”and logging in with your username and password. 

How to Opt-In and Opt-Out of Communications

Our Site provides you the opportunity to opt-in and to opt-out of receiving communications from Best Discount Pharmacy. To have your information removed from the Best Discount Pharmacy's database, please contact us with your request online, by email or by phone as follows:

Online. Visit the “Contact Us” form on our website, and submit the completed form.

By email. Send an email to customerservice@bestdiscoutrx.com from your email address of record with a subject line of UNSUBSCRIBE.

Click “Unsubscribe.” Each email we send you contains an “UNSUBSCRIBE” link at the bottom of the email. Open your email, click “UNSUBSCRIBE”, and follow the instructions on the screen to change your communication preferences.

By phone. Call 1-806-795-4353 and ask to be removed from future mailings.

PLEASE NOTE: If you choose to stop receiving promotional messages from us, we will honor your request. However, we will continue to send you service related communications and we may need to keep the information we have collected about you for record keeping, analysis or other reasons, to the extent permitted by law.

Tracking Tools: Cookies, Web Beacons and other Technologies

We may use tracking tools to serve you with interest-based advertising and to better understand your behaviors and browsing activities. We might permit third parties to gather information through our websites, including for behavioral advertising purposes. You can opt out of online behavioral advertising by going to www.aboutads.info/choices.

Cookies. A cookie is a small file placed on your computer when you visit a site that can be understood by the site that issued the cookie. We use cookies to monitor how our sites are used and to help personalize your online experience. For example, when you register on our sites, we may store a unique code in a cookie on your computer. The next time you come back to the site from that computer, our servers use the cookie to recognize you. We can then use the information you provided when you registered combined with your activities on our sites to provide you advertising and offers of interest. Most browsers automatically accept cookies. Your browser gives you the ability to delete or reject browser cookies. If you block cookies, certain features on our website may not work. We do not store any sensitive personal information about you in the cookie. If you block or delete cookies, not all of the tracking that we have described in this policy will stop.

Third-Party Advertising. We may allow third parties, including business partners and ad networks, to display advertising on our sites. Some of these companies may place a cookie on your computer to recognize your computer each time they send you an online advertisement. This enables them to understand where you, or others who are using your computer, saw their advertisement and deliver ads that they believe are of interest to you. We do not control these companies' use of cookies.

Web Beacons. Web beacons are small bits of code embedded in web pages or in emails. We may use web beacons to deliver or communicate with cookies, to count users who have visited a webpage, and to understand usage patterns. We also may include web beacons in e-mails to learn if messages have been opened, acted on, or forwarded.

Other Technologies. Examples of other technologies we may use to provide better service to you include:

  • Web Session Variables. Information that is passed from one web URL to another as you browse.
  • Browser plug-ins/add-ons. Additional web components that may need to be installed to enable certain web features on our sites. You have the option not to install these components.

Information Sharing, Service Partners and Affiliates

Third-party service providers. We rely on third-party service providers to perform a variety of services on our behalf. In so doing, we may need to share your personal information with them. Please note that we provide our service providers with only the personal information they need to perform their services and we require that they protect this information and not use it for any other purpose.

For example, we may rely on a service provider to:

  • Fulfill your product and service requests and answer your questions.
  • Host our sites and deliver our email and mobile messages.
  • Contact contest winners, manage payments or take other actions on our behalf.
  • Analyze data, sometimes combined with other sources, to send more targeted communications to you.
  • Conduct research and analyze data to improve our products, services and sites.

In addition we may also rely on a service provider to:

  • Combine personal information about you that Best Discount Pharmacy has collected with personal information about you that our business partner has collected so we can jointly send tailored promotional communications to you. In such instances, our business partner will not have direct access to any information we share about you with the service provider, and only the service provider will be allowed to use the combined set of information to send you joint communications that we hope will be of interest to you. If you prefer not to receive these joint communications, you can always opt out by following the instructions provided in any such communication or by logging in to your account on bestdiscountrx.com, and changing your communication settings.
  • Perform other services that we request.

We provide these companies with the personal information they need to provide these services on our behalf. We require these companies to protect this personal information and to not use the information for any other purpose.

Other situations. We may disclose your personal information

  • If bestdiscountrx.com, a Best Discount Pharmacy entity or business is sold to another company;
  • To protect and defend the rights and property of our customers, the public, or Best Discount Pharmacy (including enforcing our Terms and Conditions); and
  • When we believe disclosure is necessary to comply with law, regulatory requirements, or requests from public authorities.

Aggregated and non-personal information. We may share aggregated information that cannot identify you for general business analysis. For example, we may disclose the number of visitors to Bestdiscountrx.com  sites or services.

User Generated Content

Some sites enable users to submit their own content for contests, blogs, videos, and other functions. Please remember that any such information you disclose becomes public information and is not covered by this Privacy Policy. You should exercise caution when deciding to disclose your personal, financial or other information in a submission. Best Discount Pharmacy cannot prevent such information from being used in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety.  Best Discount Pharmacy is not responsible for user generated content. User generated content remains the sole responsibility of the person who submitted it.

Information Security

We use technical, administrative, and procedural measures in an attempt to safeguard your personal and other information from unauthorized access or use. No such measure is ever 100% effective though, so we do not guarantee that your personal and other information will be secure from theft, loss, or unauthorized access or use, and we make no representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such information. Users are responsible for maintaining the secrecy of their own passwords. If you have reason to believe that your interaction with us is no longer secure (for example,if you feel that the security of any account you might have with us has been compromised), please immediately notify us by contacting us at 1-806-795-4353

Please note that email may not be encrypted and cannot be considered a secure means of transmitting credit card numbers. Best Discount Pharmacy  will never ask you to submit your creditcard information via email.

Children's Online Privacy

We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to participate in and monitor their online activity.

We do not knowingly collect personal information from children under 13 online.

Contact Us

If you have questions or concerns regarding your privacy, please contact Best Discount Pharmacy directly.

Contact Us by Mail:
Best Discount Pharmacy
Attn: Customer Service
2316 34th Street.
Lubbock, TX 79411

Contact Us by Phone:
1-806-795-4353
Monday – Friday : 9 AM to 5 PM CST

Contact Us by Email:
bestdiscountrx@gmail.com

Changes to This Privacy Statement

We will post changes to this Privacy Statement and update the effective date when this Privacy Statement is updated. The changes will take effect as soon as posted. We encourage you to periodically review this page for the latest information on our privacy practices.

 

Consumers With Disabilities

We are committed to world-class service for all of our guests. In compliance with the Americans With Disabilities Act As Amended and other state, local and provincial laws, we provide effective communication with our hearing-impaired customers and assistance for customers with any special need. Please let us know how we can accommodate you!